What to expect when initiating services at Rebound Mental Health:

The first step in initiating services with RMH is to email your identifying information to the office manager email (officemanager@reboundmh.org) in order to create your client portal.

Required Client Information:  Client name, date of birth, phone number, email address (parents email address for minors) and the type of service requested (therapy or reconciliation therapy.)

The second step is to watch your email for the portal invitation.  Log in to the Therapy Notes portal and create your unique password. Find the document section in your portal and complete all the documents.  The intake document will need to be downloaded to your device and completed then saved.  After saving your completed document, the client will need to upload the completed document to their portal.

Required Client Documents:  RMH client intake form, client contacts form, client history form, payment authorization form, client information form and client insurance form.

Your therapist will be notified via the Therapy Notes Portal when your documents have been completed.  Your therapist will mark documents as “processed.”  At this point you will be able to log onto your portal to schedule an intake appointment with your therapist.  You will need to choose an intake appointment (90791) and your preferred type of session (telehealth or in person.)  Note: Cancellations need to be made via email or a phone voicemail to the office at RMH.  Clients cannot cancel appointments from their portal.

Client responsibilities are to make sure co-pays are paid through the client portal and that any statements of unpaid balances are promptly paid through the portal or in person.

Our team at RMH has worked diligently to provide our clients with easy access to scheduling appointments and the ability to access services through our two HIPPA compliant telehealth platforms and the convenience to pay account balances through online conduits.

As a client of RMH you may periodically receive an invitation to give feedback regarding your services or provide our staff with helpful suggestions to make our clients experience as seamless as possible.

Thank you,
RMH staff